Frequently Asked Questions

We cannot, and will not provide/rent/release/resell license keys. All products offered on this website are licensed under the gnu GPL. You don’t need any license keys to use them in as many projects as you want. These plugins and themes only require a license key to receive automatic updates or support from their authors, which we don’t provide.

Professional help to solve installation problems. Installation support is included in the price. Our installation support team is available 24/7 and the average response time is 24 business hours. Please read our support policy.

Yes. As soon as we get notified about the update, we download it from the author and update it on our website. You can also keep track of our regular updates by visiting the changelog page.

Yes, the decision to purchase a new item is made based on the number of requests we receive for the item(s). The availability of items is subject to change without notice. Please submit your requests here: https://www.gplfamily.com/product-request/

No. Sorry, we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at GPLFamily are non-refundable and any request or dispute will be rejected without any communication. However, a refund is issued if the product you downloaded from the website was completely unusable. Though we can assure you of the best possible 24/7 access to our website, sometimes downtime can happen which may hamper services. Furthermore, if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?

All WordPress elements such as plugins and themes are licensed under the General Public License (GPL). This means that once we have purchased the item, we are free to redistribute it if we choose to do so. Your membership to our site is used to maintain and purchase third-party theme and plugin author subscriptions. This crowd funding helps keep prices low and we can then pass that benefit on to you. Our “About Us” page explains everything in more detail.

You can simply ignore it. The developers include them so that the plugin or theme can update automatically, or so you can sign up for support, or in some cases, import premium templates (not necessary for most users). The products themselves should work perfectly fine with nothing left in the box. We recommend that you update your theme/plugins manually when updates are available on our website. Learn more about manual updates here.

In a situation where our subscription with the original developer has expired and we have no intention of renewing it for any reason. In this case, you will not see the updated version of the product. In the case of Envato Element products, if the developer has removed the product from Envato Element, we cannot provide any further updates to that product. Sometimes due to trademark issues or DMCA notices, we remove products from our store.

As many sites as you want. Plugins and themes are licensed under the GPL, so you can use them as often on as many sites as you like. Have a friend building a website? Please share them with your friends. Seriously, no pitfalls.

A common issue that can occur when installing WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message is displayed when uploading or activating the theme. The downloaded theme package may consist of an actual theme along with documentation, plugins, and some other stuff. To avoid this error you must unzip/unpack the downloaded theme package, thereafter find the theme installation .zip file inside the package and use it for installation in WordPress.

As per our report and experience, we found that automatically updating a product using a custom-made plugin (like other GPL websites) creates issues for the majority of users. As many WordPress users make direct modifications to the theme instead of using a child theme, and in that case, updating a theme may wipe out the modifications. Thus flushing down the months of hard work done in the modification of the theme. The same goes for the plugins. Many times, auto-updating the theme on a live website can break the front end of the website due to any incompatible plugin or server config. Likewise, there are several other solid reasons, why we have not introduced the auto-update feature and we are only providing updates manually without any auto-update plugin.

The remaining credits show your per-day download allowance. This means that if your remaining credit is up to 20, you can download 20 individual products from our website on that particular day. This credit is automatically renewed every day. We introduced this credit system to prevent bulk downloads and leeches.

You can download free updates for purchased products within one year from the date of purchase. After this period, access will be closed. You should buy the product again to get access to download or join our All Access Plan.

Make sure that your hosting meets the following minimum requirements:

• Web server based on Apache or NGINX or OpenLiteSpeed with 512MB of RAM. Recommended 1GB RAM.
• PHP version 7.4 (versions 7.0, 7.1, 7.3, 8.0, 8.1 may not be compatible for some products)
• MySQL version 5.7+ or MariaDB version 10.1+
• Apache module mod_rewrite

No, you will be able to use the products even after the membership expires. Although downloads and updates are not available, your existing installed plugin or theme will continue to work on your sites.

To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:

• max_execution_time = 600
• max_input_vars = 5000
• memory_limit = 512M
• post_max_size = 512M
• upload_max_filesize = 512M